Markaby · Clickgate Online
Privacy Policy
This policy explains how Markaby handles personal data under applicable laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law.
1. Who we are
Markaby is a goods-transport platform operated by Clickgate Online in the Kingdom of Saudi Arabia. For the purposes of applicable data protection law, Clickgate Online is responsible for the personal data described in this policy.
2. Information we may collect
When the Markaby application launches, we may collect information you provide, such as your name, mobile number, business details, pickup and delivery details, and support messages. We may also collect trip, device, usage, approximate or precise location, payment-status, and transaction information where needed to provide the service.
3. How we use information
We may use personal data to create and secure accounts, arrange and manage transport, match customers with drivers and vehicles, provide trip tracking and support, process and reconcile payments, prevent fraud, improve our services, send service communications, comply with legal obligations, and protect users and the public.
4. Legal bases
We process personal data where necessary to provide a requested service or perform a contract, comply with Saudi law, pursue a legitimate interest that does not override your rights, protect vital interests, or where you have given consent. You may withdraw consent where processing depends on it.
5. Sharing
We may share only necessary information with drivers, fleet operators, service providers, payment and communications partners, professional advisers, and government or regulatory authorities when required. Each recipient is expected to protect the information and use it only for the relevant purpose.
6. Storage and international transfers
We apply appropriate safeguards when storing or transferring personal data. If data is transferred outside Saudi Arabia, we will follow the requirements of the Saudi Personal Data Protection Law and its implementing regulations, including applicable transfer safeguards.
7. Retention and deletion
We retain personal data only for as long as needed for the purposes described here, to resolve disputes, and to meet legal, accounting, safety, and regulatory duties. We securely delete or anonymize data when it is no longer required, unless the law requires continued retention.
8. Your rights
Subject to applicable law, you may have the right to know why and how your data is processed, access it and obtain a copy, request correction or completion, request destruction when it is no longer needed, and withdraw consent. Some requests may be limited where retention or processing is legally required.
9. Security
We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction. No system can be guaranteed to be completely secure.
10. Children
Markaby is not intended for children to create transport-service accounts independently. If we learn that personal data was collected from a child without appropriate authorization, we will take reasonable steps to address it.
11. Requests and complaints
You can submit a privacy request through the Markaby Support page. We may need to verify your identity before completing a request. If you are not satisfied with our response, you may submit a complaint to the competent Saudi data protection authority.
12. Updates
We may update this policy as the service, law, or our practices change. The latest version will remain available at this URL. This policy was last updated on 28 September 2026.